DAMAGE TO GOODS
We aim to supply top quality goods, which are completely free from defects in materials and workmanship, but we ask that you inspect your goods for defects or damage once you receive them. If it looks like there might be something wrong with your products, please notify us as soon as possible, so that we can arrange for their collection at no cost to you. If you choose to post damaged items back to us yourself we’ll refund standard postage costs, but not special delivery services. Damages and shortages must be notified within 14 working days of delivery (or within a reasonable time after discovery of the problem). Please be sure to retain all documents and packaging. You’re entitled to reject the goods and receive a full refund, or have the damaged goods replaced free of charge. If you tell us about a problem after 14 days after delivery (or after a reasonable time of discovery) we’re entitled to either replace the goods free of charge or give you a refund.
You can track most orders online using the tracking number sent to you by email when your order is shipped. Please let us know as soon as possible if your order hasn't been delivered.
Delivery times quoted are for guidance only and are not guaranteed (unless specifically described as such). As we're sure you know, nothing is 100% (especially when it involves air, sea and roads), and very occasionally the 'next day' service isn't. Generally, however, there's no problem and your order will arrive as planned.
In the UK, parcels sent via courier usually take 1-3 working days from the date of despatch to arrive. Please inform us within 21 days of placing your order if the goods have not been delivered. Although we may still be able to trace your items after this time we will not consider claims for lost items after this period. Parcels sent via Royal Mail usually take 2-5 working days from the date of despatch to arrive. If your package has not turned up after this time, and you have not received a card, it is often worth checking with your local mail delivery office in case they are holding it for you (for example if it does not fit through your letterbox).
We are obliged to wait 15 working days (3 weeks) from the date of despatch for orders to the UK and Europe before the postal service will acknowledge a missing item as lost. For all other destination this extends to 20 working days (4 weeks). If your parcel does get lost in the post, we will reship (if applicable) or refund after this time period.
We can't be responsible for lost parcels if you enter an incorrect delivery address on your order. Please check your order carefully before you submit it. If you do spot an error let us know as soon as possible so that we can do our best to rectify it.
RETURNING GOODS - CANCELING YOUR CONTRACT – RETAIL CUSTOMERS
You have the right to cancel the contract and receive a refund or an exchange for an alternative item( if that exists) - please note for printed digital images printed to your order this is not possible and ofg course for one off items or limited editions neither is that - within 30 days of the invoice date. The products must be returned undamaged, unused and complete, together with the relevant tags and packaging. You must inform us in writing of your desire to cancel within 14 working days starting from the day after the goods are delivered to you. The goods are your responsibility until they arrive here, so we suggest you obtain a free proof of postage when you send your parcel from a UK Post Office. If you have not returned the goods within 14 days of cancellation, or if you request it, we can collect the goods from you at your cost. If you ask us to arrange for a courier collection we are unable to specify the exact collection time and someone needs to be present when the courier comes. If we arrange a courier collection and you are not there we reserve the right to pass on the costs incurred to you. If you wish to cancel please email us
or write to us at 11 Fairfield Gardens, Glastonbury BA6 9NH, UK. We will refund the total amount of money due to you within 30 days from the day on which we receive your notice of cancellation in writing (but usually much quicker than that). Refunds for returned goods will be made via the same method of payment as used to place the order. Make sure you include these details with your return: Your name, daytime telephone number and order number. It is helpful (but not necessary) if you let us know why you are returning the goods too. If you are exchanging goods, we will usually pay the postage for shipping a replacement item (check with us if you want to be certain).
We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you have ordered or if one or more of the goods you ordered was listed at an incorrect price due to an error. If we do cancel your contract we'll let you know by e-mail and will refund your payment as soon as possible.
We use PayPal for all transactions on this site and once you have added your purchase and clicked to complete that purchase you will be taken to PayPal's secure site where your purchase will be processed under the name of E-Sales .
The trading address of Jonathan Trapman is:
11 Fairfield Gardens
Glastonbury, Somerset BA6 9NH UK